Here is what shipping costs, how long it takes and what applies if something arrives damaged.
Printed to order
Our partner Gelato only prints wall calendars and fine art prints once you have ordered. Printing usually takes 3 business days, then the parcel goes straight to you. Digital products are yours to download as soon as you have paid, with no shipping costs.
Delivery areas
We deliver to Switzerland and Liechtenstein and to every country of the EU: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
We cannot currently deliver to other countries, such as the United Kingdom, Norway or the USA.
You choose the delivery area before you go to checkout. Stripe then only accepts delivery addresses within that area.
Shipping costs
You see the exact amount for your order before you pay. Digital products are not shipped, so there are no shipping costs for them.
For the wall calendar we charge shipping once per order, not per item. Up to 5 calendars travel together in one parcel.
- Fine art prints to Switzerland and Liechtenstein: standard CHF 9.-, express CHF 24.-
- Fine art prints to the EU: standard CHF 19.-, express CHF 39.-
- Wall calendar to Switzerland and Liechtenstein: CHF 6.- per order
- Wall calendar to the EU: CHF 9.- per order
Delivery times
The delivery time is made up of printing and shipping. For the wall calendar allow 5 to 7 business days to Switzerland and Liechtenstein and 7 to 11 business days to the EU, printing included.
For fine art prints the delivery time depends on the destination country and the shipping method. Checkout shows you the estimated delivery time for your order before you pay.
All delivery times are estimates in business days. Public holidays, customs checks and the post can delay a delivery.
Tracking
As soon as Gelato has handed your parcel to the carrier, we email you the tracking number, and the confirmation page after your purchase shows a tracking link.
Customs and import taxes
Cross-border deliveries may incur import taxes and a carrier handling fee. They are not included in the price and are paid by the recipient.
Transport damage or misprint
Please check your parcel as soon as it arrives. If something is damaged or printed wrongly, write to us as soon as possible, ideally within 14 days, at hello@pixelsandtravels.com. Include your order reference and photos of the packaging and the damage. We then have the product reprinted free of charge and send it to you without shipping costs.
Your statutory rights in case of defects remain unaffected.
Returns and exchanges
Prints and calendars are printed for you. That is why we do not exchange or take them back, unless the law provides otherwise. If something is not right, write to us anyway and we will find a solution.
If you live in the EU or in Liechtenstein, you have a statutory right of withdrawal of 14 days for orders in the shop. How it works and when it does not apply is explained under Right of withdrawal.
Digital products
You download presets on the confirmation page after paying, and we also email you the link. It is valid for 30 days from the purchase. Once it has expired, you can ask for a new one with the email address of your order on the page Download expired. If the download does not work, write to us at hello@pixelsandtravels.com.
Any questions? Write to us at hello@pixelsandtravels.com or use the contact form.